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Not sure what that broken part is called?

Here is a useful diagram showing the proper terminology for every part on a garage door.

DIY Door Diagnosis

DIY Diagnostic guide How to diagnose problems with your garage door. CAUTION! Diagnose the door before you operate the opener. Operating an opener with a broken garage door can result in unnecessary  damage to both the door and opener. Remember to manually disconnect the opener from the door by pulling the emergency release. Look don’t